From the hotel to the airport
If you would like to send your luggage, click here


ホテルから空港に荷物を送りたい方はこちら

What is BAGEX?


STEP 01

One minute easy reservation and payment on your smartphone.

One minute easy reservation
and payment on your smartphone.※By 22 p.m. the day before.

STEP 02

Please show your reservation email on your smartphone at the hotel reception desk, store your luggage, and ask for a voucher.

Please show your reservation Email on your smartphone at the hotel reception desk, store your luggage, and ask for a voucher.※By 10 a.m. on the day.

STEP 03

Go for sightseeing with your hands empty! Please enjoy sightseeing on the last day.

Go for sightseeing with your hands empty! Please enjoy sightseeing on the last day.

STEP 04

At the airport counter, present your reservation email on your smartphone or  voucher, and receive your package.

At the airport counter, present your reservation Email on your smartphone or voucher, and receive your luggage.※After 16 p.m. on the day.

Luggage size


SIZE 1
OR
SIZE 2

※The following suitcases, bags, and packages packed in cardboard.

A+B+C= Within 160 cm (30 kg)

JPY3,000-

Airport location- reacquire your luggage


Narita Airport Terminal 1

Narita Airport Terminal1 4F QL Liner Counter

Narita Airport Terminal 1

Narita Airport Terminal 2

Narita Airport Terminal2 3F QL Liner Counter

Narita Airport Terminal 2

FAQ


Where can you deliver my luggage?

We will deliver the luggage from registered accommodations to the following airport terminals.
Narita Airport Terminal 1
Narita Airport Terminal 2

When will it be delivered?

If you make a reservation by 22 p.m. the day before and leave the luggage at the hotel reception by 10 a.m. on the day, we will deliver it on the same day. Please check the available hours at the airport on the BAGEX site.

How should I drop off my luggage?

Please drop off the luggage at the reception of your accommodation by the deadline.

What luggage can be delivered?

Luggage is limited to suitcases, bags, and packages packed in cardboard, which the size and weight are specified.

Is there compensation in the event of damage to the luggage?

In the event that the customer's luggage was damaged due to the negligence of our service, we will compensate within the range of up to JPY 300,000 per luggage.

The things we can’t deliver


Cash

Cash

Poisonous drugs, deleterious drugs, and poisonous and deleterious substances

Poisonous drugs, deleterious drugs, and poisonous and deleterious substances

The value of one package exceeds JPY 300,000

The value of one package exceeds JPY 300,000

Animals

Animals

  • Not properly packed.
  • The explosive, combustible, and other hazardous materials.
  • The living pathogen and the material contains it, or those detected the living pathogen adhesion.
  • Transfer prohibited or distribution prohibited under the law.
  • Containing personal information.

From the hotel to the airport
If you would like to send your luggage, click here


ホテルから空港に荷物を送りたい方はこちら